Privacy Policy

At Carrington London, we are committed to protecting your personal information and respecting your privacy.

Information We Collect

When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to our site, and how you interact with the site. We refer to this information as Device Information.

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device, often including an anonymous unique identifier. Learn more about cookies and how to disable them at www.allaboutcookies.org.

  • Log files: Track actions on the site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels: Electronic files used to record browsing activity.

When you make or attempt to make a purchase, we also collect certain personal details, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this as Order Information.

When we speak of Personal Information in this policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use your Order Information to:

  • Fulfil orders placed through the site (including payment processing, arranging shipment, and sending invoices or order confirmations).

  • Communicate with you.

  • Screen orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services, in line with your stated preferences.

We use Device Information to:

  • Help identify potential risk and fraud (especially IP addresses).

  • Improve and optimise our site (for example, by analysing how customers browse and interact with the site).

  • Measure the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your information as described above. For example:

  • Shopify: Our online store platform. Learn more about their privacy practices here.

  • Google Analytics: To better understand how our customers use the site. You can learn more here and opt out here.

We may also share your Personal Information to comply with applicable laws, to respond to lawful requests for information, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can learn more about targeted advertising at the Network Advertising Initiative’s educational page.

Opt out of targeted advertising via:

You can also visit the Digital Advertising Alliance’s opt-out portal for broader control.

Do Not Track

Please note: we do not alter our site's data collection and usage practices when we receive a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you.
If you would like to exercise this right, please contact us using the information below.

Questions & Feedback

We review our privacy practices regularly.
For any questions, feedback, or concerns regarding this Privacy Policy, please contact us via email or through our Contact page.